Four principles guide the work of the Office of the Ombudsperson: confidentiality, neutrality, informality, and independence.
Confidentiality
The Office of the Ombudsperson maintains strict confidentiality. The only exceptions to this are:
- If we learn that there is a risk of physical harm to anyone.
- If we are ordered by a court to disclose information.
This makes the Office of the Ombudsperson a safe place to talk about any concerns, even those involving harassment, discrimination, violation of policies or laws, or unethical or criminal behavior.
In addition, the office does not serve as an office of notice. Speaking with the ombudsperson about a problem does not constitute formal notice to The University of Miami, and the office keeps no official records. However, consulting with the ombudsperson is a good way to learn of official policies and procedures, where to go to file a formal complaint, or how to notify university officials of a problem.
Neutrality
The Ombudsperson Office is impartial and does not represent individuals on either side of a conflict, though the office does advocate for fairness throughout the university.
Informality
The services of the Office of the Ombudsperson are informal. The office tries to help visitors resolve conflicts as early as possible and at the lowest possible level.
Independence
The Office of the Ombudsperson is independent from other university departments. The office reports to the Medical Faculty Council and the Miller School dean. However, the Ombudsman does not provide information on individual visitors’ cases. These principles also are described in the International Ombudsman Association Code of Ethics
For faculty on the Coral Gables and RSMAS campuses, please contact the University Faculty Ombudsperson.