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Frequently Asked Questions

Avian and Wildlife Laboratory

Contact Us

The Client Services Division is available Monday through Friday from 8:00 am to 4:30 pm EST.  We are ready to help you with all your questions.
Phone: 800-596-7390 Phone: 305-243-6700 Email
The faculty and staff are available to help with all your questions if you cannot find your answer here. If you have any doubts, call us at (800) 596-7390 or email We want you to have the best samples and an easy submission to help your patients.
  • Is it okay to send my samples via mail?

  • Should I spin my samples before shipping?

  • Should I prepare blood smears before shipping?

  • When can I expect my results?

  • Where do I get my culture and gram stain results from?

  • Do I need to ship with cold paks?

  • What if I don’t think I have enough sample volume to do the tests I want?

  • What information is needed on the submission form?

  • What are Electronic Requisitions?

  • How do I get a FedEx airbill?

  • How do I use the Client Portal?