Cisco Call Manager Upgrades Continue on Medical Campus
Phase three of Cisco system software upgrades will take place on Friday, February 17, in Dominion Tower. If you have a Cisco VoIP phone, watch for some new and improved features that will automatically appear on your telephone display screen. New blue soft keys will appear on your telephone display. These new features are described below.
iDivert sends your call to its designated coverage path when activated. If you press iDivert while your phone is ringing, it will automatically send the call to voicemail.
Do Not Disturb will allow incoming calls but will silence your phone. If other phones share your extension, they will continue to ring. To activate: press the DND button. Your phone will say “Do Not Disturb is active.” To cancel: press the DND button.
Call Back allows you to receive call back notification on your VoIP phone when a busy line becomes available. The called phone must also be VoIP. To activate: press “Call Back” while listening to the busy tone or ring sound. Hang up. Your phone alerts you when the line is free. Press “Dial” to place the call again.
Upgrades will take place after hours. The telephones will be re-booted for the changes to take effect. For more information, visit www.miami.edu/it/howto, or contact the IT Support Center at 305-284-6565, Option 2. You can also watch Information Technology’s YouTube video.